Bhote, Keki R.
Description
This revised, expanded best-seller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 cop
...
ies sold since 1991) is poised to make it happen all over again.
This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.
Read more
Genres
No genres specified
Tags
Quality Control
PROCESS CONTROL
Statistical methods
Experimental design
Reading Moods
Emotional Rollercoaster
Contributors
No contributors specified
Publishing Info
Publisher
American Management Association
Month-Year
Jan, 2000
ISBN
ISBN-13: 9780814404270
ISBN-10: 0814404278
Language
English
No. of Pages
487
Format
Hardcover
Awards & Recognition
No awards specified
Available at
No purchase options available
First Reviewed by
Claim the Book
Are you an author of this book?
Report
Found an issue or correction?