Spitzer, Robert J.
Description
Many organizations have invested in the skills and structures of change, but have forgotten the more intangible quality of spirit. As a result, their
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changes have been short-lived, their adaptibility slow, and their ability to move to the "next level" nonexistent. The absence of spirit (even with all the right skills and structures) has prevented these organizations from developing a self-motivated desire to change for the common good. Indeed, the absence of spirit has led to abject resistance to change.
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