Ben Henry, Patrick W. Donovan
Description
If you've read "The Essentials of Quality Customer Service" by Dr. Ben Henry, and if you've read "Take Charge!" by Patrick W. Donovan, then you know w
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hat a difference a little fine-tuning to your every day work practices can make with regard to truly winning over your customers. But, if you haven't read one of these books, now's your chance to get a taste of both. Dr. Ben Henry and Patrick W. Donovan have compiled some of the best excerpts from both of these books in "The Bear Necessities of Customer Service". This 96-page book includes three new chapters each by Dr. Henry and Mr. Donovan along with new practice exercises for you and your people. After collaborating for two years, it was a natural fit for these authors to come together for this project.
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Genres
Business & Economics
Tags
Business & Economics
Customer Relations
Reading Moods
No reading moods specified
Contributors
No contributors specified
Publishing Info
Publisher
Inspired Publications, Incorporated
Month-Year
Jun, 2000
ISBN
ISBN-13: 9780966484618
ISBN-10: 0966484614
Language
English
No. of Pages
98
Format
Paperback
Awards & Recognition
No awards specified
Available at
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