Krishna Raj Raja
Description
Customer Expectations are changing faster than ever. Can you keep up?
Voice of the Customer is the lifeblood of every technology business. But most co
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mpanies lose touch with it as they scale, leading to poor customer experiences and high churn.
Some companies, however, have taken a different path. They not only stay in touch with the Voice of the Customer... they amplify it with artificial intelligence and smart automation.
Their secret? Building a world-class Support Experience.
Support Experience transforms customer support from a reactive cost center to a proactive profit center. It empowers your people to deliver exceptional support at scale. It turns customer conversations into tangible product improvements, fueling the long-term health of your business.
Author Krishna Raj Raja shares the blueprint for building a thriving business in the age of AI while making customer support more human than ever, with examples from iconic companies like Apple, Adobe, Google, Salesforce, Snowflake, VMware, and more.
This book is for CEOs, Chief Customer Officers, Customer Support Leaders, Product Managers, and anyone looking to leverage AI for better customer experiences.
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