Rona Stillman
Description
Reviews the Customs Service's (CS) management of the Automated Commercial Environment (ACE), including whether CS has adequately justified ACE cost-ef
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fectiveness. CS plans to spend over $1 billion on ACE, which will support modernized import processing. CS is not managing ACE effectively & it does not have a firm basis for concluding that ACE is cost-effective. Makes recommendations for strengthening the management & technical weaknesses it has identified. Serious weaknesses relating to architectural deficiencies, investigative management, & software development & acquisition were found that must be corrected before further investment in ACE is justified. Charts & tables.
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